“Your right to return”

If “You” wish to return an order, all you have to do is to notify us about your decision. “You” may notify us through the telephone. Call us on this number: +962 0000000000.
Please prepare your order number and one of our representatives from Customer Service Center will verify your order details and proceed with your return process.

If “You” wish to return your order after receiving it, “You” have to return the items to us in a period that does not exceed 3 days from the day you ordered it; “We” have the full right to

disapprove the return of any products does not meet the following conditions: returned products within 3 days must be unassembled and unused, with full original packaging.

To arrange for pick up and return the items you don’t want please call our Customer Service Center on: +962 00000000 and talk to one of our representatives; then request the return. Please prepare your order number and the delivery receipt before placing your call.

• Returning Parcel orders

Please Call Customer Service Center on +962 00000000, as required.

• Returning Truck orders

Please Call Customer Service Center on +962 000000, to arrange for your return. Our agent will arrange the date and time to receive your items from the address stated in your original order.

• Status of Returned Items

Products to be returned need to be in a proper condition as received, wrapped in its original wrapping, “We” shall refund you with the same way your originally paid for it (for example the amount will be refunded to your credit card account you used when you placed you purchase order), with additional charges for the return orders, the picking and delivery charges should not be refunded.

• Purchases that Cannot Be Returned

• Our Conditions to receive the products

“We” shall receive the products from you from the address where they were delivered originally, and that is according to the following conditions:

1. “You” agree to give all products you want to return to our representative along with unopened and full packaging.
2. “You” must sign the return receipt to confirm the return process. The representative will attend to receive products by providing the return document.
3. If you cannot be present in person to return the products, you may assign someone to act on your behalf. Your representative must be an adult, distinctive, able to supervise all products when returned on your behalf, and you agree that we shall have the right to rely on his instructions as if they were yours.